Custodian Vaults FAQs

When can I access my personal safety deposit box?

Hours of operation are 8.30am – 5.30pm  Monday to Friday and Saturday between 8.30am and 12.30pm

Access outside of these hours can be prearranged with Custodian Vaults by providing 72 hours notice and subject to payment of a fee.

What is a key deposit?

A refundable key deposit is taken as a safety measure whenever a new vault is leased. This is returned in full to each customer on vacating the vault, unless overdue storage fees or any adjustment to the vault needs to be made.

Who is in possession of keys?

Custodian Vaults does not hold master keys to your personal safety-deposit box, for your added security assurance.

What happens if my personal access keys are lost?

Your safety deposit box is private.  Custodian Vaults will need to replace the entire lock and issue you with new keys subject to the payment of a fee. 

Are there limits on my accessibility?

Custodian Vaults does not limit the number of times you can access your personal safety deposit box.  This forms part of our membership privileges and every time you visit, there is no fee charged.  We do have a private suite you can use which can be booked on this website.  Again, there is no fee charged. 

Does Custodian Vaults have insurance?

Yes,  Custodian Vaults has a Liability Policy. As part of our membership privileges, the lease fee includes an insurable interest to the value of $10,000.  Insurance in excess of this is simple and can be arranged by Custodian Vaults through our insurance brokers.  

What can I store in my box?

Almost any of your contents can be stored : precious metals, jewellery, important documents, hard-drives, heirlooms. Government legislation prohibits firearms, liquids and illegal drugs.

How discreet is Custodian Vaults?

With no signage and controlled lift access, Custodian Vaults is extremely secure and just as importantly,  discreet. Respect for client confidentiality is an extremely high priority.  We comply with legislation that governs disclosure of information and have extremely tight controls of our own policies and procedures that govern strict guidelines for staff.

If Custodian Vaults is liquidated, are my valuables secure?

Custodian Vaults is a wholly owned subsidiary of Pallion, Australasia’s largest independent precious metal services group and a top 20 Australian private company.  Notwithstanding the foregoing, even if Custodian Vaults was to be placed into liquidation or administration, your assets cannot be seized by the liquidator or administrator because at no time can the contents of your personal safety deposit box be deemed as assets of Custodian Vaults.

Can my SMSF lease a private safety deposit box?

Of course.  Legislation requires us to keep a certified copy of your trust deed and as you are the trustee for your fund, we must ensure the lease is in the name of your SMSF. Any charge will also be tax deductible to your SMSF.  We provide an Inventory Review service which provides a value of your precious metal (if you hold), that is executed by our Group Compliance Officer to provide to your Accountant or Auditor. This review assists in your SMSF legislative requirements.  As this is an extra service not included in our membership privileges, there is a fee charged.

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